Complaints Procedure & Policy

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Complaint procedures are an important part of nearly every commercial or public service organisation. This is because through dealing with and responding to complaints or instances of poor performance or delivery of service an organisation sees its faults and has the opportunity to address and improve them.

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A complaint is…….

“An expression of dissatisfaction about the Council’s action or lack of action or about the standard of a service, whether the action taken or the service was provided by the Council itself or a body acting on behalf of the Council”.

A COMPLAINT IS NOT AN INITIAL REQUEST FOR SERVICE.

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